When confirmation of your order is received, this is to indicate that we have received your order.
It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods,
or we are no longer able to supply a particular product for some reason.
In the case of a change of price,
we will always contact you first to ensure that the price is acceptable.

We process your order right away. We will normally dispatch your order within 3 working days.

In the very unlikely event that your item is not in stock, we will email you before deciding how to proceed.

PLEASE NOTE AT THIS TIME WE ONLY SHIP TO THE UK
FREE POSTAGE IS ONLY FOR UK POST CODES
ALL ORDERS FROM OUTSIDE THIS AREA WILL BE REFUNDED

Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.


If you need to reach us, please use the Contact us link on the store page.

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Please note as you order has been customised especially for you it cannot be returned unless genuinely faulty, in the first instance please contact us and we will do our very best to help.

Please check your spelling carefully, we will engrave exactly as you have spelt it.

PLEASE NOTE ITEMS THAT WONT FIT THROUGH YOUR LETTER BOX OR ARE SENT RECORDED DELIVERY WILL NEED A PERSON TO BE AT HOME TO RECEIVE THEM FROM THE POSTMAN.
IF YOU ARE NOT AT HOME THE POSTMAN WILL LEAVE A CARD AND YOU WILL NEED TO COLLECT IT FROM YOUR LOCAL POST OFFICE.
IF YOU FAIL TO COLLECT YOUR PARCEL AND IT IS RETURNED TO US, YOU WILL NEED TO PAY THE POSTAGE & PACKAGING CHARGES FOR IT TO BE RE-SENT TO YOU.